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Customer support

Have a question? Please use the form on the right side of this page to contact the Symphony Store, email symphonystore@cso.org or call 312-294-3345. All inquiries are responded to and resolved in the order they are received. Please allow up to three business days during high volume times of the year.

1 Symphony Store Information
1.1 Where are you located?

The Symphony Store is located at Symphony Center, 67 E. Adams St., Chicago, IL 60604. Please call (312) 294-3345, email symphonystore@cso.org or visit Contact Us for more information.

 

1.2 What are your store hours?

The Symphony Store is open Tuesday through Saturday, 11:30am to 5:00pm. We are also open for all Chicago Symphony Orchestra main series performances and select Symphony Center Presents concerts.

For inquiries about specific dates and times, please call (312) 294-3345.

 

1.3 Can I return merchandise?

Yes - all unused, unopened and undamaged merchandise may be returned or exchanged within 30 days of original purchase. Gift recipients are eligible for an exchange only. Shipping and handling charges for returned merchandise are non-refundable. Returns and exchanges can be accepted in store, during regular business hours or by mail. A copy of your receipt (for in store purchases) or packing slip (for web orders) is required in order to receive a credit.

 

Please send all returns to:

The Symphony Store
220 S. Michigan Ave.
Chicago, IL 60604

 

The Symphony Store reserves the right to deny refund if the merchandise does not meet return policy requirements. Refunds will be processed within approximately 14 days of receiving returned merchandise. Banking institutions may require additional days to process and post this transaction to your account. The Symphony Store reserves the right to change this Returns and Exchanges Policy at any time.

For questions or concerns regarding our return policy, please contact us at symphonystore@cso.org.

2 Shipping Information
2.1 What is your standard shipping policy?

Orders will be shipped in the order they are received within 2 business days of order receipt. Items should arrive 5 to 7 days from when they are shipped. All items are shipped through the United States Postal Service (USPS).

 

2.2 Can I order from outside of the United States?

We're sorry - at this time, we are unable to offer shipping outside of the continental United States through the web store. We apologize for this inconvenience. If you would like to request a custom shipping estimate, please email use the Contact Us form on the right-hand side of this page.

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