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Contact Us & FAQ

Have a question? Please use the form on the right side of this page to contact the Symphony Store, email symphonystore@cso.org or call (312) 294-3345. All inquiries are responded to and resolved in the order they are received. Please allow up to three business days during high volume times of the year.

1 Symphony Store Information
1.1 Where are you located?

The Symphony Store is located on the Adams Street entrance to Symphony Center, at 67 East Adams Street, Chicago, IL 60604. The store can also be accessed from the main entrance to Symphony Center at 220 South Michigan Avenue.

 

1.2 What are your store hours?

Regular business hours:


Tuesday, 11:30am to 5:00pm
Wednesday, 11:30am to 5:00pm
Thursday, 11:30am to 5:00pm
Friday, 11:30am to 5:00pm
Saturday, 11:30am to 5:00pm
Sunday, Closed
Monday, Closed

 

Specialty hours:


The Symphony Store is before concert time and during intermission for all Chicago Symphony Orchestra main series performances. We are also open before, during, and after all Sunday matinees for CSO main series performances and Symphony Center Presents Piano series performances. The Symphony Store is not open for Symphony Center Presents Jazz concerts, though guest artists frequently have merchandise available for purchase in the Orchestra Hall outer lobby before, during, and after the performance. The Symphony Store runs special holiday hours during the months of November and December.

 

For inquiries regarding store hours, please call (312) 294-3345.

1.3 Can I return merchandise?

Yes - all unused, unopened and undamaged merchandise may be returned or exchanged within 30 days of original purchase. Gift recipients are eligible for an exchange only. Shipping and handling charges for returned merchandise are non-refundable. Returns and exchanges can be accepted in store, during regular business hours or by mail. A copy of your receipt (for in store purchases) or packing slip (for web orders) is required in order to receive a credit.

Please send all returns to:


The Symphony Store
220 S. Michigan Ave.
Chicago, IL 60604


The Symphony Store reserves the right to deny refund if the merchandise does not meet return policy requirements. Refunds will be processed within approximately 14 days of receiving returned merchandise. Banking institutions may require additional days to process and post this transaction to your account. The Symphony Store reserves the right to change this Returns and Exchanges Policy at any time.

For questions or concerns regarding our return policy, please contact us at symphonystore@cso.org.

2 Shipping Information
2.1 What is your standard shipping policy?

Orders will be shipped in the order they are received within 3 business days of order receipt. Items should arrive 5 to 7 days from when they are shipped. All items are shipped through the United States Postal Service (USPS).

 

2.2 Can I order from outside of the United States?

While international orders cannot be processed directly through our website, we are happy to accommodate international customers through our International Shipping Request Form. For more information, visit our International Shipping information page.

Download the International Shipping Request Form

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